Request a Visa Terms and Conditions

Article 1 - Who we are and what we do

Request a Visa is a trade name of a company established in the Netherlands, registered with the Chamber of Commerce under number 65752376, with VAT identification number NL002452287B94, located at Pastoor Petersstraat 170-46, 5612 LW Eindhoven. You can reach us at info@requestavisa.com. This email address is our fixed point of contact for questions, complaints, withdrawal and requests under privacy legislation.

Request a Visa is an independent, private and commercial service provider. We are in no way connected to, affiliated with, authorised by or approved by any government, embassy, consulate or official authority, in any country whatsoever. We are not part of any government and we do not issue visas or travel authorisations ourselves. Only the competent foreign authority decides on your application.

Our service consists of offering convenience and support in applying for a travel authorisation or e-visa. Specifically, we check the details you have entered for obvious errors and omissions, correct them where possible, process your passport details where applicable (including a passport scan or passport photo) and submit the application on your behalf with the official government portal. Where needed, we provide customer support and information in your language. We therefore provide a processing and submission service, not the travel authorisation itself.

If you wish, you can also submit your application yourself, directly and generally at lower cost, via the official government portal of the country concerned. Our service fees are a charge for the convenience, the checking, the support and the processing that we provide, and are not required in order to obtain a travel authorisation. We point this out to you expressly so that you can make an informed choice.

Article 2 - Legal nature of the agreement

The agreement between you and Request a Visa is a contract for services within the meaning of Article 7:400 et seq. of the Dutch Civil Code. We undertake to perform the assigned service to the best of our ability and with due care. We enter into an obligation of effort and emphatically not an obligation of result: we cannot and will not guarantee that your application will be approved or that you will actually be admitted to the country of destination.

Articles 7:404 and 7:409 of the Dutch Civil Code do not apply. This means that the assignment is not tied to a specific natural person and that we are free to organise its performance internally or through engaged third parties, without this giving rise to a personal obligation of performance or liability.

We are entitled to make use of third parties in performing the assignment, including payment service providers, hosting parties, software suppliers and data processors. We are not liable to you for shortcomings or unlawful conduct on the part of these engaged third parties, except in the case of intent or deliberate recklessness on our part.

This agreement concerns solely an administrative and supporting service. We do not provide legal advice, immigration advice or advice on your personal travel situation. Information on our website and in our communications is general in nature and may not be construed as legal or professional advice.

Article 3 - Formation of the agreement

The offer on our website is without obligation. Obvious mistakes, printing or typing errors and obvious errors in prices, processing times or descriptions do not bind us. We reserve the right to correct such an error.

The agreement is formed at the moment you place an order, payment of the service fees has been completed and we have confirmed your order by email. This confirmation also constitutes the recording of the agreement on a durable medium.

Communication takes place mainly electronically and by email. You are obliged to provide a correct and active email address and to check the messages sent there, including in your spam or junk mail folder. We are not liable for the consequences of an incorrectly provided or unchecked email address.

These terms and the agreement are offered in Dutch. If we additionally make a translation available and a difference exists between the translation and the Dutch text, the Dutch text prevails.

Article 4 - Your obligations and responsibility for the data

You are solely responsible for the accuracy, completeness and timeliness of all data and documents you provide to us, including your name, date of birth details, nationality, passport number, validity dates, travel details and any passport scan or passport photo. We may assume the accuracy of the data you supply and are not obliged to check it for substantive accuracy.

Costs, delay and damage resulting from incorrect, incomplete, misleading or late-supplied data are entirely for your account and risk. This also applies where an application is rejected by the authority or not taken into consideration as a result of such data. In these cases there is no right to a refund of the service fees.

You warrant that your passport is valid and meets the validity requirements of the country of destination, that the nationality you have stated is correct and that you are entitled to make the application. You also remain responsible yourself for checking the current entry requirements, transit conditions, vaccination requirements and other travel formalities; our service does not relieve you of this.

You acknowledge that a late application entails the risk of processing not being timely and that urgency is beyond our sphere of influence. By placing the assignment, you expressly authorise Request a Visa to submit your personal and passport data on your behalf to the authority concerned and, for that purpose, to pass it on to the parties required for this.

Article 5 - No approval guarantee and no liability for the outcome

The decision to grant, refuse, postpone or revoke a travel authorisation or e-visa lies solely with the competent foreign authority. Request a Visa has no influence whatsoever on this and gives no guarantee of approval, granting, a particular period of validity or a particular processing time. Moreover, an approved travel authorisation does not guarantee actual entry into the country; the border authority may still refuse entry on arrival.

Our service fees are the charge for the service we have performed, namely the checking, processing and submission of your application. This charge is due and non-refundable once the service has been performed, even if the authority subsequently rejects, postpones or revokes the application. The outcome of the application is independent of whether we have performed our service correctly.

We are not liable for a rejection, delay or revocation by the authority, nor for the consequences thereof, including a missed flight, missed trip, booked accommodation or other travel or holiday costs. Nor are we liable for the acts or omissions of consulates, embassies, visa centres, courier services or the government portal, for whatever reason.

We are not liable for the accuracy, currency or completeness of information originating from or based on communications of foreign authorities. Such information is our interpretation of the rules available at that time; entry rules may change without notice and you should consult the official source.

Article 6 - Prices and payment

Our prices are stated in euros. When making the offer, we make clear whether amounts are inclusive or exclusive of VAT; the VAT treatment may depend on your country of residence. Our service fees are separate from and in addition to any official government or consular fees. Where applicable, we state both amounts separately, so that you can see which part is our charge and which part concerns the official fees.

Payment is made in advance and in full, via the payment methods we offer such as PayPal, iDEAL and card payment. The agreement and its performance commence after payment has been completed and confirmed.

We may change our prices. The price applicable to your order is the price that applied at the moment of ordering and that we have included in the confirmation. A subsequent price change has no effect on an agreement already formed.

We reserve the right to refuse or cancel an order in the event of a suspicion of fraud, incomplete or contradictory data, a match on a sanctions list or problems with payment. If we cancel on this ground before the service has been performed, we will refund the service fees paid.

Article 7 - Right of withdrawal and express consent to immediate performance

As a consumer, in the case of a distance contract you in principle have a cooling-off period of fourteen days within which you can withdraw from the agreement without giving reasons, as referred to in Article 6:230o of the Dutch Civil Code. In the case of a service contract, however, this right of withdrawal lapses as soon as the service has been fully performed, provided that performance has begun with your express prior consent and you have declared that you waive your right of withdrawal once we have fully performed the agreement (Article 6:230p(d) of the Dutch Civil Code).

Because our service is aimed at rapid processing, at checkout we ask you, via a separate, non-pre-ticked confirmation, to expressly request that we begin performance immediately and to acknowledge that you lose your right of withdrawal once the service has been fully performed. Without this express consent and waiver, we do not begin performance early and your right of withdrawal continues to exist during the cooling-off period.

If you withdraw within the cooling-off period while we have, with your prior consent, already begun performance but the service has not yet been fully performed, you owe an amount proportionate to the part of the assignment already performed, in relation to the full agreement (Article 6:230s of the Dutch Civil Code).

If you wish to withdraw while this is still possible, you can do so by an unequivocal statement by email to info@requestavisa.com or via the statutory model withdrawal form, which we make available on request. We confirm receipt of a valid withdrawal and pay back any refund due within fourteen days via the same payment method you used. We repeat your consent and waiver in the confirmation email, so that it is recorded on a durable medium.

Article 8 - Refund and cancellation policy

As a main rule, the service fees are non-refundable once the service has been performed, that is to say once the application has been submitted or processing has begun with your prior consent. Our charge relates to the service performed and not to the outcome of the application.

There is no right to a refund in, among others, the following cases: rejection, postponement or revocation by the authority; incorrect, incomplete or late-supplied data; a duplicate or unintended application arising on your side; changed travel plans; or the fact that you have in the meantime submitted an application yourself directly.

As a gesture of goodwill and without any right being able to be derived from this, we may in certain cases apply leniency. For example, we may proceed to a full refund if we had not yet begun processing, or to a partial refund if a technical error occurred solely on our side that made the service impossible. Also in special, individual circumstances we assess a request on a case-by-case basis.

You submit a refund request via info@requestavisa.com, stating your order details. Refunds granted are paid back within a reasonable period via the original payment method.

Article 9 - Processing times and changes to government rules

Stated processing times and delivery periods are always indicative and never guaranteed. The actual processing time depends on the authority concerned and the government portal and is beyond our sphere of influence. Exceeding an indicative period gives no right to a refund or compensation.

Foreign authorities may change their entry, visa and authorisation rules at any time and without prior notice. Such changes are beyond our risk. If the service has already been performed at the moment of a rule change, this does not give rise to a right to a refund.

We are not liable if an application cannot be processed, cannot be processed in time or cannot be processed in the manner you desired as a result of technical malfunctions, maintenance, changes or unavailability of the government portal or of other systems used by us or the authority.

Article 10 - Chargebacks and reversals

Before you initiate a chargeback via your bank or payment service provider, you undertake first to go through our internal complaints and refund process by contacting us at info@requestavisa.com. This allows us to resolve any misunderstanding or problem without unnecessary costs.

We retain and use evidence of the express consent you gave, of your waiver of the right of withdrawal and of the actual delivery of the service, in order to dispute unjustified chargebacks. For a service already correctly delivered, the service charge is due and a chargeback provides no ground for repayment.

In the event of an unjustified chargeback of a correctly delivered service, we reserve the right to reclaim the reversed amount from you, increased by the costs we have incurred and any collection costs, and to suspend further service or access to the application. In the event of a fraudulent chargeback, we reserve the right to report this and to block your use of our service.

Article 11 - Liability

Our liability is limited to direct damage that is the direct and sole result of an attributable shortcoming on our part in the performance of the assignment, where we have not acted as may be expected of a reasonably competent and reasonably acting contractor. Liability for indirect damage and consequential damage is expressly excluded, without any limitation and including in any event lost profit, missed flights, missed trips, booked accommodation, travel and holiday costs and immaterial damage.

Our liability is in all cases capped at the amount of the service fees you have paid to us for the assignment concerned. This limitation does not apply to damage resulting from intent or deliberate recklessness on our part, nor to the extent that more extensive liability may not be excluded or limited under mandatory law.

We are not liable for damage connected with or arising from incorrect, incomplete or late-supplied data, the acts or omissions of foreign authorities, consulates, embassies, visa centres or courier services, or malfunctions at payment service providers, hosting parties, processors, the internet or the government portal.

All limitations and exclusions of liability included in these terms apply to the extent permitted by law. Mandatory provisions of consumer law remain in full force; nothing in these terms is intended to limit your statutory rights as a consumer to the extent that this is not permitted.

Article 12 - Duty to complain and time limit

You must report complaints about the service we have delivered as soon as possible, and in any event within one month of delivery, in writing by email to info@requestavisa.com, with a clear description of the complaint. A timely report enables us to investigate the complaint and, where possible, resolve it.

Any claim against Request a Visa lapses if the complaint is not reported within the aforementioned period, unless mandatory law prescribes a longer period. This time limit leaves your statutory rights as a consumer unaffected to the extent that these apply under mandatory law.

We confirm receipt of your complaint and endeavour to respond to it substantively within fourteen days. If a longer handling period is needed, we will let you know within that period, with an indication of when you can expect a substantive response.

Article 13 - Force majeure

We are not obliged to fulfil any obligation if we are prevented from doing so by force majeure. Force majeure is understood to include in any event: government measures, closure, change or unavailability of the government portal, changes to entry or visa rules, malfunctions or failure at processors or payment service providers engaged by us, malfunctions in the internet or the energy supply, cyberattacks, pandemic, natural disasters, strikes, war and other circumstances beyond our reasonable sphere of influence.

During the period of force majeure, our obligations are suspended. If the force majeure lasts so long that performance can reasonably no longer be required, then both you and we are entitled to dissolve the agreement in respect of the part not yet performed. Parts of the service already performed remain due; for parts not yet performed, a proportionate refund takes place.

We are not obliged, during or as a result of force majeure, to compensate any damage, even if we would derive some benefit from the force majeure.

Article 14 - Applications for third parties, minors and prohibition of misuse

When you place an application on behalf of another person, for example a family member or fellow traveller, you declare that you are authorised to do so and you warrant the accuracy and completeness of that person's data. You are responsible for informing that person about these terms and about the processing of their data.

Our service is not intended to be used independently by minors. An application for a minor may only be placed by a duly authorised parent or legal representative, who is responsible for the accuracy of the data and for agreement to these terms.

It is not permitted to use our service with a false, stolen or non-belonging identity or passport without the required authorisation, or to use our service in a fraudulent or otherwise unlawful manner. We reserve the right to refuse or cancel an application in the event of a suspicion of fraud or a match on an applicable sanctions list.

You indemnify Request a Visa against all claims by third parties arising from or connected with data supplied incorrectly by you, fraud, misuse of our service or breach of these terms, and against the associated costs.

Article 15 - Privacy, data processing and international transfer

For the performance of the assignment we process personal data, including your name, date of birth details, nationality, passport data and, where applicable, a passport scan or passport photo. The manner in which we process this data, the purposes, the retention periods and your rights are described in our separate privacy statement, which forms an integral part of this agreement.

For the provision of the service we engage processors, including PayPal (payment), MongoDB Atlas (storage), Vercel (hosting), Brevo and Zoho (email and communication), Anthropic (recognition of passport data) and Google (advertising and measurement services, solely with your consent). The required processor arrangements have been made with these parties.

Performance of the assignment entails that your personal and passport data are transferred to the foreign authority concerned, for example in the United States, Canada, Egypt, India, Indonesia or Sri Lanka. These countries may not have the same level of data protection as the European Union. By placing the assignment, you acknowledge that this transfer is necessary for the performance of the agreement concluded with you and, where necessary, expressly consent to it. We have no control over what the foreign authority subsequently does with the data.

For non-essential cookies, for marketing and for the sharing of anonymised or hashed conversion data with advertising partners, we do this solely after your prior consent. You can read more about this in our privacy and cookie statement.

Article 16 - Intellectual property and use of the website

All intellectual property rights in our website, texts, design, software and other content belong to Request a Visa or its licensors. It is not permitted to copy, reproduce, modify or otherwise use this content without our prior written consent, including by means of automated reading or scraping.

Names such as ESTA, eTA and similar designations are the property of the governments concerned. Our use of these names is solely descriptive, intended to indicate which service you can apply for with us, and implies no affiliation with or approval by those governments.

You refrain from any misuse of our website and service, including acts that may impair the security, availability or integrity of our systems.

Article 17 - Amendment of the terms, duration and termination

We may amend these terms and conditions from time to time. The version of the terms that applied at the moment of your order always applies to an agreement already formed. An amended version applies solely to agreements formed after the amendment.

We are entitled to suspend performance of the agreement or to terminate the agreement if you act in breach of these terms, in the event of a suspicion of fraud, or in the event of a match on an applicable sanctions list, without prejudice to our right to remuneration for services already performed and costs incurred.

Provisions that by their nature are intended to continue after termination of the agreement, including the provisions on liability, indemnification, duty to complain and applicable law, remain in force even after termination.

Article 18 - Applicable law, disputes and complaints

Dutch law applies to these terms and conditions and to every agreement between you and Request a Visa.

Disputes are submitted to the competent court in the Netherlands. As a consumer, you retain the right to submit the dispute to the court that has jurisdiction under mandatory law, including in principle the court of your place of residence within the European Union. We do not submit disputes with consumers to binding arbitration and do not exclude your statutory access to the courts.

Before you submit a dispute to the court, we ask you first to make your complaint known to us via info@requestavisa.com, so that we can seek a solution together. We confirm receipt and respond as described in the provision on complaints.

For online disputes, the ODR platform existed within the European Union. This platform was decommissioned in mid-2025. If you cannot reach a resolution with us, you can always report your complaint to us via the aforementioned email address and, if necessary, submit it to the competent dispute resolution body or court. On request, we will inform you about the then-applicable options for out-of-court dispute resolution.

These terms and conditions were last updated on 1 July 2026.